Model the hidden drivers of high performance.
What makes performance better or worse is often unseen, or only partly understood. The cues people notice. The tradeoffs they weigh. The way tasks, teammates, and technologies interact in context. A model makes those drivers visible, so you know where to improve and how.
A model is a practical representation of skilled performance.
We build useful models that represent actual performance, grounded in the tasks, teammates, and technologies in context, to help you understand:
What knowledge, skills, and strategies distinguish your experts from novices.
How your people coordinate in dynamic conditions.
How your technologies support, disrupt, or reshape the work.
Where your people get stuck, overloaded, or misaligned.
These guide where to measure, how to develop, and how to support high performance in your context.
What we model.
Performance comes from a whole system: the work, the people, the tools, and the conditions around them. We model every part of it, and the interactions among them.
Tasks, teammates, and technologies interact to produce skilled performance, always inside one context.
How we model.
A straight path from study to application, running on a loop that keeps refining as your work evolves.
REFINE
1
Study
We work side by side with the people who do the work to break down who performs what tasks, how, with whom, using what technologies, in what context, and to what results. Then we dig into where and why performance varies.
2
Build
From the data we collect, we build one or more representations of what drives performance and how it varies, from decision requirements and competency models to journey maps.
3
Apply
A model's worth lies in how useful it is. Ours guide the co-design of assessments, testing and evaluation, training, product development, and performance support.
Performance Support
Help at the point of need, where the work happens.
DEVELOP / SUPPORT
Readiness & Usability Measures
Whether people and tools are set up to succeed together.
MEASURE
Journey & Workflow Map
How the work flows in context, including the edge cases policy never mentions.
MODEL
Decision-Centered Training
Specialized curricula for adult learners fitted to the real demands of the job.
DEVELOP / SUPPORT
Decision-Making Assessment
Scenario-based measures of judgment under pressure, not recall.
MEASURE
Cognitive Task Analysis
The cues, judgments, and tradeoffs behind expert decisions, captured and organized.
MODEL
Competency or Mastery Model
What skilled performance looks like in your context, from novice to expert.
MODEL
Behaviorally Anchored Assessment
Ratings tied to observable behaviors, so scores mean something.
MEASURE
Performance Analytics
Dashboards to track individual and group performance over time.
DEVELOP / SUPPORT
MODEL
MEASURE
DEVELOP / SUPPORT
Workforce Development
Decision Making under Pressure
Technology Adoption
What you get.
Without a model, organizations guess. With one, every next step has a foundation. Each model leads to measures, development, or support for your users.
The right product depends on the decision you need to make.
Some clients need to understand a workforce capability; others need to redesign training, evaluate a tool, or prepare teams for new technology. We build the model that fits the problem.
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Decision Research.
Performance Improvement.
Our mission is to equip individuals and teams to be superior decision makers.